RETURNS & REFUNDS
Returns & Refunds
Consumer or Natural person running a sole proprietorship making a non-professional purchase has the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you.
To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, fax or e-mail using the contact details set out below. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
Rene.pl Sp. z o.o., ul. Piotrkowska 270, 90-361 Łódź
+48 509 175 170
You must send the goods back to us to our Rene.pl Sp. z o.o., ul. Piotrkowska 270, 90-361 Łódź, Poland at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation.
The amount due will be returned to the bank account or the card used during the transaction in 14 days.